Terms and Conditions

Section 1

Acceptance of Terms

Welcome to Doctoralia. These Terms and Conditions ("Terms") govern your access to and use of the Doctoralia website located at doctoraliaa.com and all associated subpages, features, services, and content (collectively, the "Platform").

By accessing, browsing, registering on, or using the Platform in any manner, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

These Terms apply to all visitors, users, patients, registered members, healthcare professionals, and any other individuals who access or use the Platform. Your continued use of the Platform following any update or modification to these Terms constitutes your acceptance of the revised Terms.

Section 2

Platform Use and Permitted Activities

Doctoralia provides an online health information platform and doctor-patient connection service that allows users to search for verified medical specialists, read health information content, and book medical appointments. The Platform is intended solely for lawful, personal, and non-commercial use unless a separate written agreement with Doctoralia authorizes otherwise.

Permitted Uses

• Searching for and viewing profiles of medical specialists and healthcare professionals
• Booking, managing, and canceling medical appointments through the Platform
• Reading, sharing, and referencing health articles, guides, and educational content published on the Platform
• Creating and managing a personal account to save preferences and appointment history
• Submitting honest reviews and ratings for healthcare professionals following a verified appointment
• Contacting the Doctoralia support team for assistance with Platform-related enquiries

Prohibited Activities

The following activities are strictly prohibited and may result in immediate account suspension, termination, and legal action:

• Using the Platform for any unlawful purpose or in violation of any applicable local, national, or international laws and regulations
• Scraping, crawling, harvesting, or otherwise extracting data from the Platform without prior written consent from Doctoralia
• Submitting false, misleading, or fraudulent information including fake reviews, fake appointments, or impersonation of a healthcare professional
• Attempting to gain unauthorized access to any part of the Platform, servers, databases, or systems
• Uploading or transmitting any viruses, malware, or other malicious code that could damage or disrupt the Platform
• Reproducing, distributing, selling, or commercially exploiting any content, data, or material from the Platform without express written permission
• Using automated tools, bots, or scripts to interact with the Platform in a way that impairs its performance or places an unreasonable load on our infrastructure
• Harassing, threatening, or engaging in abusive behavior toward any doctor, healthcare professional, or other user on the Platform

Section 3

User Accounts and Registration

Certain features of the Doctoralia Platform may require you to create a user account. When registering, you agree to provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Your Account Responsibilities

• Accurate Information: You must provide truthful, accurate, and up-to-date information during registration and keep your account details current at all times.
• Account Security: You are responsible for safeguarding your password and must notify Doctoralia immediately at doctoraliaa@gmail.com if you suspect unauthorized access to your account.
• One Account Per User: You may not create multiple accounts for the same individual. Creating duplicate accounts may result in all associated accounts being suspended.
• Non-Transferable: Your account is personal to you and may not be transferred, sold, or assigned to any other person or entity.

Doctoralia reserves the right to suspend or permanently terminate any account at our sole discretion if we believe that a user has violated these Terms, provided false information, engaged in fraudulent activity, or acted in a manner harmful to other users, healthcare professionals, or the Platform.

Section 4

Medical Information Disclaimer

Doctoralia is a health information and doctor-connection platform. We are not a medical provider, hospital, clinic, or emergency service. The content published on the Platform is intended for general informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Section 5

Doctor Listings and Verification

Doctoralia provides a directory of healthcare professionals who have registered on our Platform. While we take reasonable steps to verify the credentials and qualifications of listed professionals, Doctoralia does not guarantee, warrant, or take responsibility for the accuracy of information provided by individual healthcare professionals on their profiles.

What Doctoralia Verifies

• Basic professional identity and credentials submitted at the time of registration
• Medical specialty category declarations for directory listing purposes
• Contact information and clinic or practice location where provided

Important Limitations

Doctoralia does not act as an employer of, or agent for, any healthcare professional listed on the Platform. The relationship formed through a booking is directly between the patient and the healthcare professional. Doctoralia is not a party to that relationship and accepts no liability for the professional conduct, treatment decisions, or outcomes of any healthcare professional listed on the Platform.

Patient Reviews

Doctoralia allows patients to submit reviews and ratings for healthcare professionals following verified appointments. By submitting a review, you confirm that your review is based on a genuine personal experience, is truthful and fair, and does not contain defamatory, offensive, or misleading content. Doctoralia reserves the right to remove any review that violates these standards or our community guidelines.

Section 6

Appointments and Booking Services

Doctoralia provides online appointment scheduling tools that allow users to request and book appointments with healthcare professionals. While we facilitate the booking process, the appointment itself is a direct arrangement between the user and the healthcare professional.

Booking Terms

Section 7

Intellectual Property Rights

All content, materials, and features available on the Doctoralia Platform are the exclusive intellectual property of Doctoralia or its licensors, and are protected by applicable copyright, trademark, database rights, and other intellectual property laws.

Doctoralia Owns

• The Doctoralia name, logo, branding, and visual identity
• All editorial content, health articles, guides, blog posts, and educational materials produced by the Doctoralia team
• The design, layout, architecture, and source code of the Platform
• All databases, compilation structures, and aggregated datasets on the Platform
• All original images, graphics, illustrations, and media produced or licensed by Doctoralia

Limited License to Users

Doctoralia grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial purposes in accordance with these Terms. This license does not include the right to download, copy, reproduce, modify, distribute, publicly display, create derivative works from, or commercially exploit any content on the Platform.

User-Submitted Content

If you submit any content to the Platform including reviews, comments, photos, or articles, you grant Doctoralia a worldwide, royalty-free, non-exclusive, perpetual license to use, reproduce, publish, translate, and display that content on the Platform and in related promotional materials. You confirm that you own or have the necessary rights to submit such content and that it does not infringe any third-party rights.

Section 8

Privacy and Data Protection

Your privacy is important to us. Doctoralia's collection, use, and storage of personal data is governed by our Privacy Policy, which is incorporated into and forms part of these Terms. By using the Platform, you consent to the collection and use of your personal data as described in our Privacy Policy.

Key Privacy Commitments

• Data Security: We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.
• No Unauthorized Sale of Data: Doctoralia does not sell your personal data to third parties for marketing purposes. Data may be shared with service providers who assist in operating the Platform under strict confidentiality obligations.
• Health Data Sensitivity: We treat health-related data with the highest level of care and in compliance with applicable health data protection regulations in the jurisdictions in which we operate.
• Your Rights: You have the right to access, correct, delete, and object to the processing of your personal data. To exercise these rights, contact us at doctoraliaa@gmail.com.
• Cookies: The Platform uses cookies and similar tracking technologies to enhance your experience and analyze Platform usage. You can manage cookie preferences through your browser settings or our cookie consent tool.

Section 9

Limitation of Liability

To the fullest extent permitted by applicable law, Doctoralia, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform.

No Warranties

The Platform and all content provided on it are made available on an "as is" and "as available" basis without warranties of any kind, either express or implied. Doctoralia does not warrant that the Platform will be uninterrupted, error-free, free of viruses, or that any defects will be corrected.

Medical Outcomes

Doctoralia explicitly disclaims any liability for the medical decisions, treatments, diagnoses, or outcomes resulting from consultations with healthcare professionals found through the Platform. The relationship between a patient and a healthcare professional is solely the responsibility of those parties.

Third-Party Links and Services

The Platform may contain links to third-party websites, services, or resources. These links are provided for convenience only. Doctoralia does not endorse, control, or accept responsibility for the content, privacy practices, or policies of any third-party website. Your use of any linked third-party service is at your own risk.

Indemnification

You agree to defend, indemnify, and hold harmless Doctoralia and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

Section 10

Changes to These Terms

Doctoralia reserves the right to update, modify, or replace any part of these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Where changes are material, we will make reasonable efforts to notify registered users via email or a prominent notice on the Platform.

Your continued use of the Platform after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the Platform immediately and, if applicable, delete your account.

We encourage you to review these Terms periodically to stay informed of any updates.

Section 11

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Doctoralia's primary management office is located. Any disputes arising from or related to these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to binding arbitration or the competent courts of the governing jurisdiction. Doctoralia's offices in Mexico City (Miguel Hidalgo, CDMX) and Curitiba (Paraná, Brasil) serve as primary management locations for operational and legal correspondence.

Nothing in this clause prevents Doctoralia from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or prevent unauthorized use of the Platform.

Section 12

Management Office Addresses

Doctoralia's management and operational offices are located at the following addresses for formal correspondence:

Section 13

Contact Us About These Terms

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you wish to report a violation, please contact the Doctoralia team: